Learn More About Our Employee Assistance Program
The Relevance Recovery Employee Assistance Program (EAP) is a high-touch, confidential support system designed to improve the emotional wellbeing, mental health, and overall functioning of employees and their families. Unlike traditional EAPs that outsource most services and rely on referral lists, Relevance Recovery delivers real support, real access, and real care — immediately.
We provide employers with a comprehensive behavioral-health resource that enhances workplace productivity, reduces burnout, and ensures employees never feel alone when facing challenges.
Employees receive access to our dedicated 24/7 support hotline, staffed by trained peer specialists who offer real-time emotional support, crisis management, and direct linkage to care.
Relevance Recovery guarantees same-week clinical appointments, including:
No waitlists. No barriers. No unnecessary referrals.
Most EAPs refer employees out and stop there.
We provide the care ourselves.
Our continuum includes:
This creates consistent, coordinated care with no delays.
Partnering with Relevance Recovery helps organizations:
When critical events impact your workplace, Relevance Recovery provides rapid onsite or virtual crisis support.
Services include:
Your organization is never left alone after a crisis.
Relevance Recovery offers customized workshops and trainings for teams of all sizes.
Topics include:
We tailor each workshop to your workforce and organizational needs.u
Our EAP extends beyond employees. Household members also receive access to:
Healthy families create healthy employees.
We offer customizable EAP plan options including:
We do not believe in one-size-fits-all treatment. From evidence-based modalities to holistic and experiential pathways, employees receive the care that fits their story.
Employers receive quarterly utilization reports, including:
Early intervention reduces:
Unlike traditional EAPs that outsource care and create waiting lists, we provide real-time connection, human support, and direct access into our continuum.
We have specialized experience working with:
| Category | Relevance Recovery | ComPsych (GuidanceResources) | Optum EAP | Cigna EAP |
|---|---|---|---|---|
| Access to Care | Same-week clinical assessments + 24/7 peer-led support line | Typically 1–3 weeks for clinical appointments | Typically 1–2 weeks | Typically 1–2 weeks |
| Hotline Support | 24/7 live peer support team (not outsourced) | 24/7, typically call-center agents, outsourced | 24/7 call center | 24/7 call center |
| Mental Health Services | OP/IOP/PHP + psychiatry + medication mgmt + Spravato | Mostly referral-based; depends on local availability | Referral-based; limited guaranteed access | Referral-based; limited guaranteed access |
| Addiction Services | Full addiction continuum with placements, MAT, peer support | Primarily referrals only | Mostly referrals | Mostly referrals |
| Critical Incident Response | Rapid response + onsite support available same day (local NJ/NY) | Available but scheduled; slower | Available but delayed | Available; typically outsourced vendors |
| Family Services | Includes family therapy + child/adolescent support access | Limited; varies by contract | Limited | Limited |
| Workshops & Trainings | Unlimited options available / customized | Limited # per year | Limited # per year | Limited # per year |
| Customization | Fully customizable to employer needs | Very limited | Limited | Limited |
| Data Reporting | Quarterly utilization trends + clinical outcome indicators | Basic usage reporting | Basic usage reporting | Basic usage reporting |
| Integration with Higher Levels of Care | Immediate direct entry to treatment with no delays | No direct integration | No direct integration | No direct integration |
| What Employers Actually Get | High-touch, human-centric care with real-time support | High-volume, standard national EAP | Mid-tier national EAP | Mid-tier national EAP |
| Ideal For | Municipalities, unions, schools, midsize–large employers needing high-touch behavioral care | Large corporations needing low-cost coverage | Large employers needing basic support | Employers needing bundled insurance + EAP |
Our expert admissions coordinators will create a custom plan for you.
